Refund policy

Effective 29 October 2026

Listing as a wholesaler is free. This policy covers what resellers pay to Sure Plugger for an introduction to a verified wholesaler. It is part of our terms of service.

What you pay for

You pay for a verified introduction: we confirm the amount with you before you pay, and after payment we email you the wholesaler's contact details. You don't pay us for goods. Money you pay to a wholesaler or reseller goes to them directly and doesn't pass through us.

Our main remedy: reconnection

If the connection doesn't work, we connect you with another verified wholesaler in the same category at no cost. See the replacement guarantee for what qualifies and how to claim.

When we refund

We refund in these cases:

• You were charged twice for the same introduction.
• You paid but we didn't deliver the contact details. For example, the email didn't reach you and we can't fix it.
• We can't reconnect you. You qualified for a replacement but we have no other verified wholesaler to offer in that category.
• We cancelled the introduction before it was delivered.

When we don't refund

• You changed your mind after the contact details were delivered.
• The introduction worked, but you and the wholesaler couldn't agree on price, quantity, delivery or anything else.
• You gave us a wrong email address or phone number.
• The goods you bought from a wholesaler arrived late, damaged or different. Those are between you and the wholesaler. We will still help you raise it with them.

How to ask

Message us on WhatsApp within 7 days with your payment reference (or the name and email you paid with) and what went wrong. We reply within one working day.

How refunds are paid

Approved refunds go back to the original payment method. Depending on your bank or card issuer, it can take up to 10 working days to show. We will confirm when we have sent it.

Your rights

Nothing in this policy limits your rights under Nigerian consumer protection law.